DocFrank.com.au is serious about honouring and protecting your online privacy. This Privacy Policy explains our views and practices related to privacy, and how they apply to you as a user of our website.
‘You’ or ‘Your’ means you as a user of the DocFrank.com.au website. ‘We’ or ‘Our’ or ‘Us’ means DocFrank.com.au. ‘Our Site’ means DocFrank.com.au.
1) WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfil and support your purchase.
When you browse our site, we may also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.
Email marketing: With your permission, usually given by subscribing on our site or registering for a course, we may send you occasional emails about new products, free and premium content (i.e. newsletters, blog posts, reports/whitepapers, etc.), and special events.
2) CONSENT
When you provide us with personal information to complete a transaction, verify your credit card (if applicable), place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (i.e. newsletter subscription and marketing messages), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.
You may withdraw your consent at any time by clicking on an “unsubscribe” link which may be offered at the bottom of an email we send, or by replying to our email with the word “unsubscribe” in the subject line.
You may also withdraw your consent at any time by contacting us at media@docfrank.com.au.
3) DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our site’s Terms and Conditions. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.
IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.
4) DATA STORAGE
We may use an online e-commerce platform in the future which will be hosted and managed by a third-party provider, allowing us to sell our products and services to you.
In that case your related data is stored through the data storage, databases and the general application of that e-commerce platform, on a secure server behind a firewall.
This Privacy Policy will be updated as and when the provider of the online e-commerce platform is confirmed.
Payment:
If you choose a direct payment gateway to complete your purchase, the online e-commerce platform will stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
NOTE: At no point during the transaction does DocFrank.com.au take custody or store your credit card information. This process is monitored and managed by the provider of the online e-commerce platform, and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site which will be linked here once the online e-commerce provider has been confirmed.
5) THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
